Support
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Before reporting any problems with your broadband service please view our Service Status page for news on 'known issues' or 'planned outages' and see our Troubleshooting Guide.
If (after checking the Quick Troubleshooting Guide) you have a support question please e-mail support@webspeed.net - please ensure you include the following details:
- Your customer reference number. (As stated on the top of your Connection Settings Letter).
- The BT telephone number the Broadband ADSL/SDSL connection is installed on.
- Full details of the problem including any error message / codes and which checks you have completed and any results of the checks.
- Your full name & company name (if applicable)
- Your contact telephone numbers landline and mobile.
- The make / model of your ADSL modem / router.
- Your operating system (i.e. Windows XP).
- Any other details you think may be relevant.
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